These terms cover ButtonHub, an app by Tallnuff Tech Ltd, a company registered in England. Buying a licence, activating a key, or using the app means you agree to them. If you are buying for a company or a production, you confirm you can agree on its behalf.
What ButtonHub is
ButtonHub puts controls for Bitfocus Companion and QLab 5 on crew phones, and can run a paired main-and-backup rig. It sends the commands you configure to the software and equipment you point it at. It is a remote control, not the show itself.
Early access
ButtonHub is sold while it is still being built, and the website says so before you buy. Updates land often, behaviour can change between versions, and a feature can be reworked or withdrawn if it turns out to be the wrong idea. We will not take away something you paid for without saying so in the release notes.
There is no service level here and no promise of a fix by a particular date. If a change gets in the way of how you work, tell us. An early-access product is shaped by the people running it on real shows, and that is the reason for selling it this way.
Read the release notes before you update a machine that is about to run a show. Better still, update the standby first and rehearse the switch.
Your licence
The app licence is a one-off purchase. One purchase covers two Macs — a main and a backup — each claiming one activation of the same key. It does not expire.
Remote access is a separate purchase for the relay that carries crew pages over the internet. It comes three ways, and on every tier one purchase covers both Macs of a redundant pair — a redundant show never pays twice:
90-day show pass — one payment, no auto-renew; it simply ends. Most productions want this one: a show is bought per production, not as a standing cost.
Rolling monthly — a subscription with no minimum term, cancel any time.
12 months — an annual subscription, for rigs that run all year. Prices are shown ex-VAT; Polar adds the tax for your country at checkout. Cancelling either subscription is one click in the Polar customer portal and takes effect at the end of the paid period; cancelling stops remote access and nothing else. If you buy as a consumer, the first 14 days of a new subscription carry your statutory right to cancel and be refunded.
Keys are issued and payments handled by Polar (polar.sh), our merchant of record. Their checkout terms apply to the purchase itself.
A licence is for your use and your productions. Do not resell keys, share them beyond your own machines, or work around the licence checks.
An unlicensed copy runs as a listener (receiving messages and flashes) and that is free.
We can end a licence that is obtained fraudulently, charged back, or used in breach of these terms. If a subscription lapses or is refunded, the access it paid for ends.
Remote access, as a service
Remote access is a different kind of thing from the app. The app is a copy you hold; remote access runs on servers we operate, so it is something we provide and can stop providing.
What it is for. Remote access carries the crew pages of the shows you are running. It is not a general tunnel, a file service, or a way to reach anything other than your own ButtonHub machines.
We can suspend a machine that is causing harm — attacking the service, flooding it, or being used for something unlawful. Where we can we will tell you first, and where the service is being damaged we will tell you straight afterwards.
We can stop offering it with reasonable notice, and if we do we will refund the unused part of a subscription or a show pass. The app goes on working on your own network without it.
We do not promise a particular level of uptime. Anything that must not depend on the internet should run on the local network, which is what the app does by default.
If these terms are broken
We can end a licence if these terms are broken in a way that matters: using activations beyond the two Macs a purchase covers, working around the licence check, or using remote access in the ways ruled out above. We will say what the problem is and, unless it is serious, give you the chance to put it right.
Ending a licence stops the licensed features and any remote access. It does not take away a refund you are legally entitled to.
You can stop using ButtonHub whenever you like. Releasing an activation from the app on that Mac frees it for another machine.
Your responsibilities
ButtonHub presses what you told it to press. What the buttons actually fire — the cues, the equipment, the consequences — is your rig and your responsibility.
Test before the show. Check every button on the real rig before an audience is in the room. Beta versions especially.
Show control, not safety control. Never give ButtonHub, or any phone running its pages, the only control of anything that could injure someone: pyrotechnics, automation, flying, rigging, or anything similar. Use it alongside — never instead of — proper safety systems and a person who can see the stage.
Guard your codes. QR codes, PINs and published links are keys to your rig. Hand them only to people you trust with the kit, and shut links out when phones leave the building.
You are responsible for complying with the rules of the venues and networks you use it on.
No warranty
ButtonHub is provided as is and as available, with no warranty of any kind — express or implied, including fitness for a particular purpose. Live shows depend on networks, machines and software we do not control, and we do not promise the app is uninterrupted or error-free. Nothing in this section limits rights the law says cannot be limited.
Limit of liability
To the fullest extent the law allows:
Tallnuff Tech Ltd is not liable for indirect or consequential loss arising from using, or being unable to use, ButtonHub — including a stopped or spoiled show or event, lost fees, bookings or profits, damaged equipment, or lost data.
Our total liability for all claims together is limited to £250, or to what you have paid us in the twelve months before the claim if that is more.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
If you buy as a consumer, nothing here affects your statutory rights.
Buying for a business, or as a consumer
Most people buy ButtonHub for a company, a venue or a production, and some buy it for themselves. The law treats those two differently, so these terms do too.
Buying for a business. The exclusions and limits above apply in full, and any terms the law would otherwise read into the sale, about quality or fitness for a purpose or anything similar, are excluded as far as the law allows. You confirm you are not buying as a consumer, and that you can agree these terms for the organisation you are buying for.
Buying as a consumer. Your statutory rights stand whatever these terms say. Digital content has to be of satisfactory quality, fit for its purpose and as described, and you keep your cancellation rights. Where anything in these terms conflicts with that, your rights win and the conflicting words do not apply to you.
Neither bullet touches liability for death or personal injury caused by negligence, or for fraud. Those cannot be excluded and we do not try to.
If somebody else brings a claim
If you use ButtonHub outside these terms and somebody else makes a claim against us because of it, you agree to cover the reasonable cost of dealing with that claim, including legal costs. In practice that means the responsibilities above: giving a phone the only control of something that could injure a person, handing your codes to people who should not have them, or ignoring the rules of a venue or a network you are on.
This does not apply where the claim is our fault rather than yours, and it does not apply if you are buying as a consumer rather than for a business.
Refunds
Purchases are made through Polar, and refunds are handled there. If you are a consumer in the UK or EU, you have the legal cancellation rights for digital content and subscriptions — including the 14-day right on a new subscription — and nothing in these terms takes them away; ask us and we will point you at the process. The 90-day show pass is a one-off purchase of digital content and does not renew, so there is nothing to cancel — it ends by itself. A refunded purchase ends the licence it paid for.
Privacy
What the app sends and stores is described plainly in our privacy notes. The short version: on your own network, nothing leaves your machines; remote access, licence activation, update checks and bug reports each send the minimum they need, and there are no analytics and no accounts.
Other people's names
ButtonHub is an independent product. It is not made by, endorsed by, or connected with Bitfocus AS (Companion), Figure 53, LLC (QLab), or Corsair Memory, Inc. (Elgato, Stream Deck). Those names and trademarks belong to their owners and are used only to say what ButtonHub works with.
Changes
We may update these terms; the date at the top says when. A change that matters will be called out in the app's release notes. Using the app after a change means you accept it.
The rest of the small print
If part of these terms fails, the rest still stands. A court finding one clause unenforceable takes out that clause, not the whole agreement.
These terms are the whole agreement about ButtonHub, together with our privacy notes and whatever the app or the website tells you at the point of purchase. They replace anything said beforehand.
Letting something go once does not give it up. If we do not act on a breach, we can still act on the next one.
We may transfer these terms to somebody who takes over the product, and we will say so if that happens. Ask us before transferring your own licence to somebody else; we will usually say yes.
Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — though if you are a consumer elsewhere in the UK or EU you keep any right to use your local courts.